top of page

(FAQ) FREQUENTLY ASKED QUESTIONS

EPG

EPG

UPDATE GUIDE

VPN

VPN

Some Internet Service Providers have configurations that create buffering or signal loss. Follow this steps and reach Tech Support for activation.

DOWNLOADER

DOWNLOADER

INSTRUCTIONS ON HOW TO UNLOCK YOUR FIRESTICK AND GET "DOWNLOADER" APP, TO SIDELOAD SOME NEEDED APPS

TV icon lost

TV icon lost

Move "TV" (TiviMate) icon to front.

Update User Info

Update User Info

Guide to update your information ONLY on Tech Support´s request

Login Info

Login Info

Steps to obtain your login information to reach Tech Support

User Info Smarters

User Info Smarters

Locate User Information for Tech Support

Change Audio / Subtitles

Change Audio / Subtitles

Learn how to Change Audio on Movies/Shows or add Closed Captions

Update Playlist

Update Playlist

Reload playlist to solve common issues or events not being shown.

Speed Test

Speed Test

Steps to run a native speed test on Firestick

Add BackUp Server

Add BackUp Server

Instructions on how to add another server / playlist on the system

Favorites

Favorites

How to add channels to your favorites, and include backup sources of the same channel if available.

Bigger Guide

Bigger Guide

Make the Guide (EPG) easier to read

ACTIVATE ADULT SECTION

ACTIVATE ADULT SECTION

CLICK HERE TO FILL A PRIVATE FORM, AND REQUEST ACCESS TO THE ADULT SECTION.

bottom of page